AI is changing meetings where it matters most—the employee experience. It removes busywork, speeds up starts, and turns status into signals teams can act on. And it raises the bar for in‑office time.
As Susana Alvarez Vitale, Founder and CEO of Newtech Multimedia Solutions put it, “AI is going to help the industry—especially on the employee experience side… we need to merge the in‑office experience with reasons to be there… you’re going to be seeing changes with KPIs in live action.”
The outcome: consistent rooms and measurable gains.
1. AI that reduces friction—and keeps standards intact
AI now handles the chores that derail meetings.
- Audio that adapts. Real‑time noise and echo control manage HVAC spikes and open doors—no user tweaks.
- Cameras that follow the speaker. Auto‑framing keeps attention on the conversation, not the gear.
- Transcripts where people work. Live captions and short summaries post to your collaboration tools so late joiners catch up fast.
- Language on demand. On‑screen prompts and captions switch per user.
- Network‑aware streaming. Video scales to available bandwidth so remote sites stay usable.
Make it repeatable with the PSNI Global Alliance. PSNI Certified Solution Providers (CSPs) deliver the same experience in every site—local teams executing under global governance. Push policy once; enforce it at the edge across collaboration bars, DSPs, signage, and controllers. And because PSNI CSPs work with preferred manufacturing partners, you get validated interoperability and a single, accountable service path. Add privacy controls—anonymized people counts, defined transcript retention—to keep analytics useful and compliant.
2. From dashboards to decisions
Most AV dashboards show status. AI turns status into action.
- Utilization that reflects reality. Vision and audio cues verify if a room was truly used, for how long, and by how many, so capacity planning is based on facts, not reservations.
- Quality you can fix. Intelligibility and packet‑loss trends point to the culprit—a ceiling mic, a codec setting, or room noise—so you solve issues before they hit executives.
- Predictive maintenance. Models flag thermal warnings, fan RPM drift, or power‑supply fatigue and trigger proactive service tickets.
Rollout playbook (simple and durable):
- Pilot three rooms on three continents. Standardize gear and policies; enable analytics on day one.
- Target two pain points. Start with audio clarity and first‑try join success.
- Measure what users feel. Track first‑try start rate, escalation rate, and mean time to recover.
- Publish quick wins. Share before/after metrics and short clips that show the difference.
- Scale in waves. Clone proven templates; keep local overrides tight and documented.
3) Plan your next step with PSNI
AI performs best when standards, training, and support move together. A PSNI Certified Solution Provider can help you:
- Define a room taxonomy and policy set that travel globally.
- Map analytics to business outcomes leaders care about.
- Blend proactive monitoring with local response and end‑user training.
Talk to a PSNI Certified Solution Provider: psni.org/contact
