Dedicated to ongoing excellence.

Our Certified Solution Providers ensure ongoing, consistently exceptional management of your AV and UCC technology.


PSNI recognizes what companies need to keep running full-forward: consistent long-term management of AV and UCC technology so end-users can focus on their work at hand. From multinational logistics and user training to ongoing solutions management and optimization, our Alliance has you covered.

PSNI Concierge Services

The breadth and depth of expertise needed to synchronize a global AV/UCC solution is staggering.  Terminology, currency, import and compliance, languages and customs can make each experience a challenge. 

Across The Alliance, PSNI provides the logistics, partners, communication and facilitation to identify, connect and project-coordinate between Certified Solution Providers to jump-start your customized plan.


Cross-enterprise training increases employee engagement, collaboration and productivity, making the most of your technology investment. PSNI Certified Solution Providers offer customized technology training plans as well as an ongoing adoption program support to ensure end users are fluent with their AV/UCC systems.

All training solutions can be customized to enterprise and end-user needs, and include access to quick-reference tools for refreshers and reminders post-training.

Remote Support

Through an interconnected network of premier providers, The Alliance provides Certified Solution Provider-installed systems, designed to enable high-level security, backup/disaster recovery efforts, and consistent room management.

Remote monitoring services are available through our globally located Network Operational Centers (NOC) that proactively manage, monitor and report hardware and software functionality incidents, plus provide remote support for immediately workable solves to minimize mission-critical system downtime.

Onsite Support

Some problems require hands-on, boots-on-the-ground intervention. The Alliance is the largest global network of AV/UCC service providers, with a local Certified Solution Provider in 200+ economic centers around the world—meaning they speak local languages and can manage all logistical details quickly.

In addition, each and every one is certified to the industry’s highest standards as well as our proprietary best practices, so you get standardized excellence in every location.

Help Desk

Do your teams require on-the-spot, real-time answers? Ensuring enterprise-wide consistency for end-users, our Certified Solution Providers can offer global support solutions for agile responsiveness to every need.

These customized AV/UCC Service-Level Agreements (SLAs) include scalable Help Desk support to troubleshoot problems and facilitate solutions, plus allows escalation to a higher level of technical support or dispatch of onsite personnel in over 200+ cities worldwide.

Room Management

It all boils down to the room where it happens: Where meetings of the minds create a future for your company, using state-of-the-art technology to ensure uninterrupted workflow.

Our teams monitor and control technology to ensure peak performance so that your meeting rooms, workspaces and collaborative areas are spaces that enable productivity and communication, thanks to systems supported by experts to operate like they should.

Live Events

Immersive corporate-wide, sports and arts events are important brand moments that create landmarks in people’s lives, and the right technology can exponentially maximize engagement and ROI.

Our Certified Solution Providers create the audio visual mix that takes your event to the next level, from sensational sound to dazzling lighting to synced video, creating an unforgettable experience and lasting impact with the people who matter most.

A Standardized, Certified Approach

The Alliance ensures ongoing excellence through our Global Services Certification. Our gold standard in services establishes consistent methods of communication, provides timely responses to requests, and raises expectations by delivering the highest level of support, each and every time.

One Alliance. Local teams worldwide.

With offices in more than 200 of the world’s top economic centers, you can be certain we speak the languages and can manage all the logistical details, quickly and appropriately.

Diego Perez


Country Manager at Newtech

Diego José Pérez has has over 30 years of experience designing and implementing corporate video conferencing networks and services on Microsoft platforms at the top companies and with the most important players in the market.  Since 2016, Diego has served as LATAM General Manager for Newtech Solutions Multimedia SA, a unified communications multimedia technology company. Diego has experience in leadership, planning, marketing and sales with excellent skills in negotiation, management control, strategies and people skills.