Finding the Right Fit with Unified Communications as a Service


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The “as-a-service” model is taking the audio visual industry by storm, and unified communications (UC) is the latest technology to join the as-a-service economy. Think it’s just a flash in the pan? Think again. According to Synergy research group, the Unified Communications as a Service (UCaaS) market is projected to grow by 29% a year, and should be worth $28.69 billion by the end of 2021.

With employees and employers both embracing a hybrid workplace where remote work is much more common and frequent, the time is perfect for end users to embrace the flexibility and accessibility of UCaaS. Keep reading to learn more about the benefits UCaaS can deliver for your customers. For more insight into how to choose the right UCaaS provider, register for our upcoming webinar today.

What is Unified Communication as a Service?

UCaaS is a cloud-delivered unified communications model. It allows your customers to benefit from state-of-the-art, integrated communication and AV tools without making a massive investment in the infrastructure those tools require. With UCaaS, the platform and infrastructure are hosted by a service provider instead. Most UCaaS platforms are hosted on a dedicated cloud or a secure data center.

UCaaS supports all the main communication capabilities your customers need and want, including:

  • Enterprise telephony
  • Audio, video, and web conferencing
  • Unified messaging
  • Instant messaging
  • Collaboration

UCaas platforms also let team members see when their colleagues are available and when they are signed off. And the cloud-based nature of UCaaS means employees can access enterprise unified communications capabilities from any connected device no matter where they are.

What are the Benefits of UCaaS?

The main benefit of UCaaS is cost-savings for your customers. Since UCaaS works over the internet, and is hosted by a third-party provider, customers don’t have to buy any extra hardware or make other large infrastructure investments to get the unified communication capabilities they want. Businesses can save up to 65% when they switch to the cloud.

A unified communications platform will also save your customers money because they won’t have to pay extra to add capabilities such as internal file sharing, messaging, and online meeting apps to their legacy communications systems.

UCaaS also relieves overburdened IT teams, who no longer have to maintain obsolete phone and other systems.

Because it is hosted in the cloud, UCaaS supports the flexibility that most of today’s workers have come to expect. Employees can work from home without any special equipment and still have the same audio, visual, collaboration, and meeting experience as their colleagues in the office.

Other benefits include:

  • Streamlined communication solutions
  • Consolidated tech stackSecure communication channels
  •  Scalability across the enterprise
  • Better customer experience

How Can You Help Customers Choose the Best UCaaS Provider?

With the UCaaS market growing fast—and with more and more companies interested in solutions that will support their new hybrid workplaces—there is a sea of choices when it comes to choosing a UCaaS provider.

ScanSource is a leading UC distributor with the expertise to guide you through all the options and get you on the path to success. In this upcoming webinar, ScanSource sales VP Tom Walker will take you through the steps to finding the right supplier partners, best suited to your business model and customer base. He will also cover the questions you should be discussing within your organization and with your customers to narrow in on the right UCaaS solution.

Want to learn more? Check out the webinar. 

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Diego Perez


Country Manager at Newtech

Diego José Pérez has has over 30 years of experience designing and implementing corporate video conferencing networks and services on Microsoft platforms at the top companies and with the most important players in the market.  Since 2016, Diego has served as LATAM General Manager for Newtech Solutions Multimedia SA, a unified communications multimedia technology company. Diego has experience in leadership, planning, marketing and sales with excellent skills in negotiation, management control, strategies and people skills.